返金ポリシー
30 days, return shipping on us
Returns & refunds
Last updated September 2026
Try the X1 on a real job. If it is not for you, send it back within 30 days of delivery for a full refund. We pay the return shipping.
The short version
30 days from delivery. Full refund. Free return label. No restocking fee. You do not need to explain yourself.
Used it on the job already? That is fine. That is the point of the trial.
How to start a return
Email support@gritvuegear.com with your order number and the word "return". We reply with a prepaid label, usually within one business day.
Pack the frame and lenses in any box you have. The original packaging is not required.
When you get your money
Refunds are issued to your original payment method within 2 business days of the return being scanned by the carrier, not after it reaches us.
Your bank typically posts the refund 3 to 5 business days after that.
Multi-packs
Returning a multi-pack? Send back what you are not keeping. We refund the difference at the per-unit price of the pack you keep, so you are never charged the single-unit rate as a penalty.
Exchanges
Want a different pack size instead of a refund? Say so in your email and we ship the new pack as soon as the return is scanned. No second shipping charge.
What is not covered here
Breakage, cracks and scratched lenses are not returns. They are covered under the GritVue Lifetime Free Replacement. See that page.
Returns fine print
This site and store are operated by GritVue Gear ("GritVue Gear," "GritVue," "we," "us" or "our"). GritVue is the brand; X1 is a product model.
This policy applies to every product sold, shipped or included by GritVue Gear ("Products"), including the GritVue X1 and any future models, Clear, Amber and Smoke lenses, replacement lenses, protective hard cases, anti-fog products, USB-C cables, mystery gifts, promotional items and any other accessory, whether purchased or supplied free.
Refunds cover the purchase price of the Products returned. Free items included with an order, such as hard cases, anti-fog, cables and mystery gifts, have no separate cash value and are not refunded separately.
For hygiene reasons, opened anti-fog products do not need to be returned and are not eligible for a separate refund.
Return shipping labels are provided for returns within the 30-day window only. Returns sent to any address other than the one on our label, or without our label, may not be accepted.
We may decline refunds where the pattern of returns indicates resale, abuse of the policy or fraud.